Call2Teams is the leading go-to-market solution for voice-enabling Microsoft Teams. And the team at Qunifi are focused on making sure it remains sol, as they continue to evolve the product with several enterprise-grade updates. With late sport improvements resulting in a better know for multi-agent and call center field environments .
Achieve correct call representation in both Teams and PBX
For multi-agent and call center environments, the option to discard the existing set-up and move all calling functions to Microsoft Teams is merely not feasible. not least because the high operation requirements, that have been carefully planned and managed, will be lost .
recent feature updates in Call2Teams mean that the UCaaS middleware solution now provides a tight consolidation with the PBX. With Call2Teams providing signaling information from Teams back into the PBX, using the unique Teams True Transfer feature.

This pioneer feature ensures that busy/free condition is shown correctly in the PBX if a call is transferred between users in Microsoft Teams. Providing right off-hook busy representation of both users after a transfer ; something that is fabulously utilitarian in multi-agent and call center environments. As explained by end-user customer, Vistair .

“ As a world classify air travel software company, it is important that we maintain eminent customer standards. By adopting Call2Teams, we promptly voice-enabled Teams. We supported our staff with true cry representation across Teams and the call service, important within a multi—agent set. Call2Teams allowed us to benefit from the advantages of Microsoft Teams whilst still maintaining enterprise-grade telephone, so maintaining capital customer serve during these challenging times. ” Craig Denton, Director of Infrastructure Services, Vistair

With Call2Teams businesses can integrate Teams without dislocation to the feature-rich call center set-up. Features and benefits of Teams True Transfer:

  • Provide correct off-hook busy representation of both users after a transfer.

  • Providing real-time true representation in both the PBX and Teams – users are free to take the next call following transfer .
  • Both the exploiter ’ s regular desk earphone and Teams node will ring and be active following a Teams-to-Teams transfer
  • Enhance the serve transfer experience for users, particularly where transferring to a call queue agent .
  • Ensures submission, consolidation, report, and recording are applied to the discipline agent.

“ Call2Teams gives a much tighter integration. It makes sure that the call is correctly represented in both Teams and the PBX, allowing submission, call management, and user agent management to work properly. ” Mark Herbert, Founder & President, Qunifi – Call2Teams

Call2Teams set-up is simple. Delivered via the Microsoft Azure platform, Call2Teams™ is tried, tested and secure. Sold entirely through channel partners, Call2Teams is available globally and can be deployed in minutes .
Partner with us