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Industry executives and experts share their predictions for 2022. Read them in this 14th annual VMblog.com series exclusive.

Hybrid Work Will Continue to Have Dramatic Effects on Enterprise Priorities while Collaboration Tech Continues to Evolve and Scale

By Patricia Nagle, President
Americas at TeamViewer
Over the final year, companies looked to technology to help them adapt to a chiefly hybrid direction of doing occupation. In 2022, we expect that hybrid work will continue to have a dramatic effect on enterprise priorities. Expect to see far investment in collaboration technologies, including technologies that harness the exponent of AI and AR to offset worker shortages and provide chain challenges. We besides predict that collaboration technologies will continue to evolve and scale as software invention accelerates and remote-as-a-service emerges as the preferable choice for companies.

Hybrid work is here to stay, and it will have
dramatic effects on the enterprise priorities:

Ad hoc, impulsive purchases of enterprise
software are over – In the beginning of the pandemic, companies didn’t know
what they didn’t know. This led them to impulsively buy enterprise tools they
didn’t need or that didn’t fit well within their IT infrastructure. Today, that
gold rush for second-rate enterprise software providers is over as teams get a
handle on their needs, budgets, and strategy for work in a hybrid world. In
2022, we will see the cream rise to the top as the best performing offerings
muscle out lackluster services.
A focus on getting ‘Shadow IT’ under control
– The lack of strategic purchasing during the transition to hybrid work has
left many enterprise IT infrastructures in disarray. Individuals within
companies took it upon themselves to download the tools and software they
needed to get by. A priority for 2022 will be reining in these out-of-network
services to ensure the security and stability of companies’ IT infrastructures.
2021 was a year of expansion and testing; 2022 will be a year of consolidation
and forward planning.
Rightsizing the use of technology as a key
priority – Companies are facing an abundance of challenges today. A major
focus for 2022 will be finding the right balance between technology and people
power to overcome those challenges in way that is innovative, cost-efficient,
and aligned with company goals and strategies. Questions that leaders will be
asking are:

Is this technology mature enough to provide
stable benefits to my company?
Is this problem better addressed using
technology or people?
In what key areas can technology best augment
current processes?

Companies will capitalize on the ‘one-to-many
multiplier’ of collaboration technologies:

Employee onboarding and training will be
improved through technology – Companies have historically relied on senior
personnel within a company to onboard new employees. The downsides of this
approach become clear when a leader is remote or leaves without passing on
their institutional knowledge. In 2022, emerging AR and AI solutions will
enable companies to archive and reformat critical information so that employees
can benefit from having enterprise expertise at their fingertips during
onboarding, training, or troubleshooting. Notably, the benefits of such
technology use will only compound over time as more users contribute their own
techniques and knowledge.
Emerging technology will act as a force
multiplier for front line workers – Front line workers have carried the
economy through many of the challenges caused by the pandemic, but
modernization of many front-line industries was necessary long before the
emergence of COVID-19. By pairing wearables like smart glasses with AI, IoT and
5G, companies can keep their workers connected, informed and safe. Leveraging
technologies for these tasks will free employees to focus on other priorities
and accomplish more in less time. This has already driven significant
productivity in 2021 and will continue to do so in 2022.
AR and AI will help offset worker shortage
and supply chain challenges – Outside of the goods/services they sell,
companies need two things to succeed: people and information. The pandemic has
disrupted both of these in so many ways that the disruption of one now feeds
the disruption of the other. In order to stop this vicious cycle, companies will
turn to technologies such as AR and AI to bring the people and information
together. Doing so will ease the pressure on employees while making better use
of the information available. Retail is a prime example of how this will play
out, with retail workers leveraging smart glasses to help a customer know
whether something is in stock, where in the store it is, and any other product
information needed to lead the customer to a satisfying purchase experience.

Collaboration technologies will continue to
evolve and scale:

Software innovation will accelerate, but
hardware will face supply chain challenges – The pandemic continues to
change how businesses deal with introducing new technology. There are still
many opportunities for software to fill gaps in this hybrid world, and
businesses are under pressure to move more quickly to deploy technology for a
shorter time to impact. However, companies will likely be more reserved with
hardware releases until supply chains calm down, which is unlikely to happen in
2022. This means we will see services broadening their capabilities across
current infrastructure, such as 5G and cloud networks.
Remote-as-a-Service will emerge as a
preferred option – As companies juggle the countless tools and services
developed for hybrid workers, remote agents that don’t sit on the device will
become a key differentiator. Leveraging cloud and 5G technologies, these tools
can be deployed where needed without weighing on hardware and network
resources. These tools also have a distinct security advantage, which is
paramount as cyberattacks continue to pose a threat across industry sectors.
No industry is immune from the impacts of
technology – In 2021, we began to see the true power of technology in
augmenting employee efforts. The pace of adoption will accelerate in 2022. Companies
with a large human element will be the early beneficiaries, but no industry
will be immune as key technologies mature and demonstrate their benefits on a
larger scale.